How Insurtech Can Be An Agent’s Best Friend: Agency Revolution Podcast

How do your customers feel when they call for service—and they’re put on hold by you or their carrier?

ProNavigator CEO Joseph D’Souza tells the story of what happened when an insurance provider put him on hold. And he waited… and waited… and waited… before he said, “Enough is enough!”

Then, he did something about it.

In this interesting conversation with Agency Revolution host Michael Jans, Joseph shares his insights on:

  • The dramatic shift in the balance of power… so the customer has it all.
  • What agents need to do to stay relevant in this modern age of insurance.
  • The surprising way that bots help deepen relationships, not displace them.
  • How the emergence of new technologies—including artificial intelligence—is completely changing the game for the modern insurance agency.

Full transcript

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Joseph D'Souza
Joseph D'Souza