Make Your Information
Work for You
ProNavigator fuels your business by making information work for you - automating customer workflows, increasing operational efficiency, and delivering business insights - so you can improve retention, grow sales, and make informed decisions.
Automate Customer Interactions
Deliver responsive 24/7 service with automated workflows which provide answers and gather information through conversational voice and chat.
Boost Broker Effectiveness
Help your brokers become 10-20% more effective by enabling them to retrieve the answers they need - right when they need them.
Never Miss an Update
Enable sales by keeping your brokers up to date with product and policy resources - delivered and indexed automatically.
Powering responsive, helpful–and automatic– customer service, 24/7
To help insurance brokerages meet customer service expectations while still controlling costs, we built a platform which lets you deliver great service, by chat or by voice, 24/7—whether a customer is looking to buy a product, modify coverage, or just ask a question.
LEARN HOW WE CAN HELP YOU DELIVER GREAT CUSTOMER SERVICE AND GAIN IMPORTANT INSIGHTS
Boost staff productivity by 10-20%
Our insurance-exclusive Sage Assistant helps your brokers be 10-20% more effective by retrieving the information they need - whether for sales, service, or claims processing - right when they need it.
LEARN HOW WE CAN DELIVER THE ANSWERS YOUR BROKERS NEED, RIGHT WHEN THEY NEED THEM.
Never miss a product or policy update
To ensure your brokers always have what they need to enable sales and deliver great customer service, we created the Sage Network: a private, secure, and rapidly growing ecosystem that eliminates information barriers by linking brokerages directly to carriers.
LEARN HOW WE CAN HELP YOUR BROKERS STAY UP TO DATE WITH AUTOMATIC UPDATES AND RESOURCE INDEXING
FEATURED SUCCESS STORY
Empowering brokers with
human-centric innovation
ProNavigator’s virtual assistant—Ask Sage—retrieves accurate,
on-demand answers to brokers’ questions
About
Since their start in 1896, Wawanesa has grown to become one of the largest mutual property and casualty insurers in Canada—with $3B in annual revenue and more than $9B in assets.
Challenge
With Wawanesa going ‘100% broker,’ across Canada, getting brokers to be more efficient and excel at what they do best—selling and servicing insurance—became a priority.
Solution
By using Ask Sage’s AI-assisted knowledgebase to guide access to underwriting information, Wawanesa empowers brokers to quickly retrieve accurate answers to their questions. Brokers report:
- Reduction in calls to underwriting and support teams
- Improved confidence, based upon answer accuracy and ease of retrieving to up-to-date information
Applying human-centric innovation to the broker channel is an important enabler of our 100% broker-based distribution strategy in Canada. The early results are very promising, and suggest that Ask Sage can improve broker productivity by 10-20%. By retrieving accurate answers, instantly, Ask Sage frees up brokers’ time to better service customers and to build long-lasting, mutually rewarding relationships.
