Incredible service.
Lower costs. Real results.
ProNavigator’s Compass is a customer workflow automation platform which enables responsive, conversational self-service—24 hours a day—to address common needs while reducing demands on your live agents.
Automated service which speaks insurance
To compete in this age of convenience, businesses need to respond to customer claim requests and service inquiries in seconds, not minutes.
To help insurance organizations deliver responsive service, 24/7, while controlling costs, we built a conversational platform which automates common customer workflows—like providing quotes, initiating claims, answering product questions, and gathering client information.
Even if the automated agent can’t take the customer all the way through to resolution, it ensures your live agents are presented with customer details at-the-ready the moment they take over the interaction.
LEARN HOW WE CAN DELIVER THE ANSWERS YOUR BROKERS NEED, RIGHT WHEN THEY NEED THEM.
Technology with a purpose
At ProNavigator, our only business is making the insurance business work better. We designed
Compass to deliver benefits and results which matter to insurance organizations.
Drive Real Results
Improve retention, increase sales, reduce operating expenses - all while exceeding customer expectations.
Improve Efficiency
Automate answering FAQs providing further details - so your staff can focus on more complex issues.
Gain Fresh Insights
Use built-in analytics to measure results, identify new opportunities, and areas needing improvement.
Insurance Information Technology
Only ProNavigator’s solution leverages technology built and optimized specifically for the insurance domain, including:
- Workflow automation tailored to the most common insurance customer needs—from answering coverage questions, to providing product quotes, to initiating claims.
- Natural language processing, so your customers and prospects ask questions the same way they’d ask a human broker.
- Conversational, AI-assisted search which understands the intent behind each inquiry and guides customers through a productive conversation.
- Insurance-specific resource indexing which powers the fast behind-the-scenes search capabilities needed to keep conversations flowing.
Our platform is constantly learning from real-world conversations, so it’s always getting smarter and more capable
Compass includes powerful customer-facing and behind-the-scenes features which drive efficient service outcomes and enable other business systems.
Plus, Compass:
- Includes features that simplify all aspects of system administration
- Is straightforward to introduce—no software installation required
- Can be re-skinned to match your brand
FEATURED SUCCESS STORY
Improving sales and service
with conversational AI
Excalibur met ever-growing customer service expectations and
increased lead generation with a digital assistant
About
Excalibur Insurance is an independent insurance brokerage with 4 branches in southwest Ontario, serving the entire province
Challenge
With customer expectations increasing—quick, convenient, 24/7 service is now table-stakes—Excalibur needed to find a way to meet these new demands without taking staff away from other important activities
Solution
Our AI-driven conversational search and service capabilities help Excalibur’s prospects and customers find exactly what they’re looking for, fast. By adding a digital assistant to their website, Excalibur benefited from:
- Automated handling of 96 hours of customer requests
- 33% increase in new leads from the existing website
We wanted to figure out a way to get people to the right spot on our website and give a choice to consumers. If someone visits our website, our bot AIDEN is there to help a customer 24/7, handle multiple customers at once and provide consistently awesome service
