Two years ago, I started ProNavigator with the simple belief that we could make insurance better for everyone. Easier, faster and more convenient for consumers, while helping insurance professionals drive growth and reduce overall operating costs.
The idea for ProNavigator was born out of personal frustration. In April 2016, I was kept on hold with my former insurance carrier for 1 hour and 35 minutes, waiting for an answer to a simple question. After getting off the phone, I asked myself: Why does one of the most important and impactful sectors in the world still rely on decades-old technology when it comes to customer service?
Today, customer service is all about convenience. Customers want speed, access and accurate answers to their problems, on their channel of choice. This is easier said than done. Technology is rarely as simple or straightforward as anyone wants it to be. But one thing was clear: the old way was broken and so we set out to build the tools to make insurance simpler, faster and easier to understand.
Over the last two years, ProNavigator has developed a technology platform using artificial intelligence (AI) to reinvent customer service and drive growth in the insurance industry. We have created tools that make insurance simpler, more accessible and easier to understand for everyone. Our customers are already more profitable by using our service, and their customers are better serviced with shorter wait times and 24/7 service. And while we’ve accomplished a lot, we’ve only just scratched the surface of what’s possible. There is still lots of room for innovation.
Our mission remains the same: to provide our clients with humanized technology that provides accurate and fast responses to drive sales and deliver a superior customer self-service experience.
We are uniquely positioned to tackle this problem because of our focus, resources, and expertise in insurance. We aren’t using AI to solve the challenges of customer service at-large, we are laser-focused on insurance because the industry has unique challenges and needs. By narrowing our focus, we can deliver a tailored product that meets the needs of insurance professionals and their customers.
And, by putting the customer experience first, we remove the friction and help the industry compete in this new, technology-driven world.
To our customers, partners and team, thank you for another amazing year!
We’re passionate and determined to serve the insurance industry and build a platform that will bring with it a wave of data-driven customer-focused services that will be transformative and we’re excited for all that lies ahead.